Privacy Policy

Effective October 11, 2026

This policy explains what information Pool Heaven collects through this website and when you contact us, how we use it, and the choices you have. We keep it short on purpose.

1. Who we are

Pool Heaven LLC ("we", "us") provides pool service in Lee and Collier counties, Florida. Business details: Pool Heaven LLC, Florida. Phone: (239) 223-8680 (English), (239) 677-1986 (Español). Email: danllc@poolheavenfl.com.

2. What we collect

• Quote requests. Name, phone number, email (optional), city, the services you choose and your message.
• Messages and photos. Anything you send us by text, WhatsApp, email or phone, such as photos of your pool.
• Basic technical data. Our hosting provider, Cloudflare, processes your IP address, browser type and the pages you request so the site loads and stays protected from abuse.

Please don't send payment card numbers, bank details or government ID numbers through the form, text or WhatsApp. We don't ask for them on this website.

2a. How the quote form works

When you send the form, your request and any photos you add are sent securely to our website server on Cloudflare, which emails them to us. The website does not keep a copy: they are held in our email. Photos you choose stay in your browser until you press send, and you can remove them first. If sending fails, you can use the "send by email" option, which opens your own email app instead.

3. How we use your information

• To reply to your request, give you an estimate and schedule, perform and bill for service.
• To keep service records and meet legal, tax and insurance obligations.
• To keep the website secure and working.

We do not sell your information, and we do not share it for advertising.

4. Who we share it with

Only service providers that help us run the business, such as website hosting and network security (Cloudflare), email, phone and messaging carriers, and WhatsApp (Meta) if you message us there. WhatsApp handles your messages under its own terms and privacy policy. We may also share information when the law requires it or to protect our rights, safety or property.

5. Cookies and browser storage

• We do not use advertising, analytics or tracking cookies, and this website does not load third-party trackers, ads or fonts.
• One item in your browser's local storage, called ph-lang, remembers whether you chose English or Spanish. It stays on your device, is not sent to us, and you can delete it in your browser settings at any time.
• Our hosting provider may use strictly necessary security cookies to protect the site from bots and attacks.
• If we add analytics or other optional tools in the future, we will update this page and ask for your consent first where the law requires it.

Because we don't use optional cookies, there are no cookie settings to manage on this site.

6. Text and WhatsApp messages

If you text or WhatsApp us, we use your number to reply about your request or your service. Message and data rates from your carrier may apply. We do not send marketing texts unless you have agreed to receive them. You can reply STOP at any time to stop texts from us.

7. How long we keep it

Only as long as we need it for the purposes above, including service history and legal, tax and insurance records.

8. Security

We use reasonable safeguards to protect your information. No website, email or messaging service is completely secure, so we cannot guarantee absolute security.

9. Your choices

You can ask us what information we have about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Contact us using the details above and we will respond to reasonable requests promptly.

10. Children

This website is not directed to children under 13, and we do not knowingly collect their information.

11. Links to other services

Links that open WhatsApp, your phone's messaging app or your email app are governed by those services' own policies.

12. Changes

We may update this policy. The effective date at the top shows when it last changed.

13. Contact

Questions about this policy: (239) 223-8680 (English), (239) 677-1986 (Español) or danllc@poolheavenfl.com.